Your privacy matters to us. This Privacy Policy explains exactly what personal data bob69 collects, why we collect it, how we use and protect it, and what rights you hold as a Member. Please read it carefully alongside our Terms & Conditions.
We collect only the personal data strictly necessary to deliver our Services and fulfil our legal obligations — nothing more.
All data in transit is protected by TLS encryption. Data at rest is stored in secured, access-controlled environments.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.
bob69 never sells, rents, or trades your personal data to third-party marketers under any circumstances.
bob69 operates the online gambling platform accessible at https://bob69.club and is committed to protecting the privacy and personal data of every individual who visits, registers with, or otherwise interacts with our Platform. This Privacy Policy sets out in plain, professional terms how we handle the personal information we collect from Members and visitors based primarily in Indonesia.
This document should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. Where a term used in this Privacy Policy is defined in the Terms & Conditions, that definition applies here unless the context requires otherwise.
Effective Date: This Privacy Policy takes effect on January 1, 2026 and supersedes all prior privacy notices issued by bob69. By creating a bob69 Account or by continuing to use the Platform after the Effective Date, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
For the purposes of this Privacy Policy, the following terms have the meanings assigned to them below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including, without limitation, name, date of birth, address, email address, phone number, device identifiers, and payment account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Member" / "You" | Any individual who holds a registered Account on the bob69 Platform, or who otherwise submits Personal Data to bob69. |
| "Platform" | The bob69 website at https://bob69.club, its mobile-optimised interface, and any associated software applications. |
| "Services" | All betting, gaming, lottery, and ancillary services delivered through the Platform, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), scratch cards, and poker tournaments. |
| "Third Party" | Any natural or legal person other than the Member and bob69, including payment processors, KYC verification providers, and analytics partners. |
| "KYC" | Know Your Customer — the identity and address verification process that bob69 conducts prior to processing withdrawals or as required for compliance purposes. |
bob69 collects Personal Data across several categories, each serving a specific and legitimate purpose. We do not collect data beyond what is necessary for those purposes.
Note on sensitive data: bob69 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for KYC identity document verification.
bob69 collects Personal Data through the following channels:
bob69 processes your Personal Data on the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual necessity | Account creation, identity verification, processing deposits and withdrawals, settling bets and game outcomes, and providing customer support — all of which are necessary to perform the contract between you and bob69. |
| Legal obligation | KYC and anti-money-laundering (AML) checks; age verification to enforce the 21+ restriction; fraud prevention; and any reporting obligations required under applicable international compliance standards. |
| Legitimate interests | Platform security monitoring; abuse and fraud detection; responsible gaming interventions; internal analytics to improve Services; and business continuity planning — where such processing does not override your fundamental rights and interests. |
| Consent | Sending promotional communications and personalised marketing offers, where you have explicitly opted in. You may withdraw your consent at any time via your Account settings or by contacting support. |
bob69 uses the Personal Data we collect for the following purposes:
Automated decision-making: bob69 uses automated systems to flag suspicious account activity and to assess eligibility for certain promotions. Where a fully automated decision materially affects your Account (e.g., a suspension triggered by fraud detection), you have the right to request human review by contacting our support team.
bob69 shares Personal Data only where necessary and only with the categories of recipient described below. We do not sell, rent, or trade your Personal Data to third-party marketers.
To facilitate deposits and withdrawals, bob69 shares relevant financial and identity data with regulated payment processors supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. These processors are contractually bound to use your data solely for payment processing and are prohibited from disclosing it for any other purpose.
bob69 engages licensed third-party KYC verification and fraud-detection services to assist with identity verification and AML compliance. These providers process your identity documents and verification results on our behalf under strict data processing agreements.
Our Platform is hosted on secure cloud infrastructure. Hosting, content delivery, and infrastructure partners may have incidental access to Personal Data as part of their technical service delivery but are not permitted to use that data independently.
Certain Services are delivered in partnership with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may receive anonymised or pseudonymised session data necessary to deliver game functionality. They do not receive your full identity or financial data.
bob69 will disclose Personal Data to law enforcement, regulatory bodies, or courts where required to do so by a lawful order or legal obligation, or where necessary to protect the safety and security of our Members and Platform.
In the event of a merger, acquisition, or sale of all or part of bob69's business, Personal Data held by bob69 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected Members will be notified of any such transfer in advance.
International transfers: Some of our service providers are located outside Indonesia. Where Personal Data is transferred internationally, bob69 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
bob69 uses cookies and similar tracking technologies to operate the Platform efficiently and to understand how Members interact with our Services. The categories of cookies we use are described below:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Required to maintain your login session, process transactions securely, and enforce security controls. The Platform cannot function without these cookies. | Session / up to 24 hours |
| Functional | Remember your preferences (e.g., preferred game category, language setting, responsible gaming limits) so you do not need to reconfigure them on each visit. | Up to 12 months |
| Analytics | Collect anonymised data about pages visited, features used, and session duration to help us understand how the Platform performs and where it can be improved. | Up to 13 months |
| Marketing | Used only where you have consented, to deliver relevant bonus offers and promotional content based on your interests. You may withdraw consent at any time via your Account settings. | Up to 12 months |
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling Strictly Necessary cookies will impair or prevent your ability to log in and use the Platform.
bob69 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised.
bob69 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Your responsibility: While bob69 takes all reasonable steps to protect your data, the security of your Account also depends on you. Use a strong, unique password, do not share your login credentials with anyone, and contact support immediately at [email protected] if you suspect any unauthorised access to your Account.
As a Member of bob69, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond within a reasonable period, typically within 30 days.
| Right | What It Means |
|---|---|
| Right of Access | You may request a copy of all Personal Data bob69 holds about you, along with information about how and why it is being processed. |
| Right to Rectification | You may request correction of any inaccurate or incomplete Personal Data held about you. For certain data fields, you can update information directly via your Account settings. |
| Right to Erasure | You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9). |
| Right to Restriction | You may request that we restrict processing of your data in certain circumstances — for example, while a correction request is being assessed. |
| Right to Data Portability | You may request a structured, machine-readable export of the Personal Data you have provided to bob69 directly, where processing is based on consent or contract. |
| Right to Object | You may object to processing of your Personal Data based on legitimate interests, including profiling for marketing purposes. You may also opt out of marketing communications at any time via your Account settings. |
| Right to Human Review | Where a significant decision affecting your Account has been made solely by automated means, you may request that the decision be reviewed by a human member of our team. |
Identity verification: To protect your privacy, bob69 will verify your identity before processing any data rights request. We may ask you to confirm account credentials or provide a copy of your ID before fulfilling the request.
The bob69 Platform is strictly intended for adults aged 21 years and over. bob69 does not knowingly collect Personal Data from any individual under the age of 21. If we become aware that a Member has provided Personal Data and is under 21, we will immediately suspend the Account, delete all associated Personal Data, and report the matter to the relevant authorities where required.
21+ only. If you are a parent or guardian and believe your child has registered an Account on the bob69 Platform, please contact us immediately at [email protected] so we can take corrective action without delay.
The bob69 Platform may contain references to partner game studios and payment providers. While these entities are integrated within the Platform experience, their own privacy practices are governed by their respective privacy policies. bob69 is not responsible for the privacy practices of third-party software providers or payment networks and encourages you to review their policies independently where relevant.
bob69 does not host external advertising networks or third-party ad trackers on the Platform. Any promotional content you see on the Platform is served by bob69 directly.
bob69 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Services we offer. When we make material changes, we will:
Your continued use of the Platform after the revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and request Account closure before the new terms come into effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please reach out to the bob69 privacy team through the following channels:
bob69 targets an initial response to all privacy-related correspondence within 48 hours (WIB, UTC+7) and aims to resolve all requests within 30 calendar days. Complex cases may require additional time; you will be kept informed throughout the process.
Serving all of Indonesia: Our support team includes native Indonesian-speaking agents available around the clock to assist Members across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and beyond — in whatever language you are most comfortable with.
Every byte of data exchanged between your device and the bob69 Platform travels through a 256-bit TLS-encrypted connection. Your credentials, payment details, and personal information are never exposed in transit.
Our Know Your Customer programme ensures every Account holder is who they claim to be. This protects legitimate Members from fraud and ensures that bonus funds and withdrawals are directed to the correct verified individual.
bob69 has never sold, rented, or traded Member personal data to third-party marketers. Your information exists to power your gaming experience — not to be monetised as a commodity by external parties.
All databases containing Personal Data and financial records are encrypted at rest with industry-standard algorithms. Physical and logical access to these systems is restricted, logged, and audited on a continuous basis.
You have the right to access, correct, export, restrict, or request deletion of your personal data at any time. bob69 honours all such requests promptly and transparently — no bureaucratic runaround, no unexplained delays.
Our support team — including native Indonesian-speaking agents across all major cities from Jakarta to Bali — is available around the clock to handle privacy queries, data requests, and security concerns without delay.
Now that you understand exactly how bob69 handles your personal data, you can enjoy our full range of Services with complete peace of mind. From sports betting on BRI Liga 1 and the EPL, to premium live casino tables powered by Evolution Gaming, to thousands of slot titles from Pragmatic Play — everything is waiting for you. Review our FAQ for quick answers, or head straight to the Platform. 21+ only. Please gamble responsibly.